Chronos Kitchen Privacy Policy

At Chronos Kitchen, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, enjoy our culinary services, or engage with our technological solutions.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1 Information You Provide Directly to Us

When you use our site, whether ordering authentic Cantonese or Szechuan cuisine, booking event catering, subscribing to our gourmet meal kit delivery, or enquiring about our culinary robotics or smart kitchen timer solutions, you may provide us with personal data, including:

• Contact Information: Such as your name, email address, postal address for deliveries, and phone number.
• Order Details: Information related to your food orders, catering requests, meal kit subscriptions, and preferences.
• Payment Information: Details necessary for processing payments for our services (though full payment card details are typically processed by secure third-party payment processors and not stored directly by us).
• Communication Data: Information you provide when you communicate with us via contact forms, emails, or phone calls regarding any of our services from Dim Sum to bespoke kitchen automation.

1.2 Information Collected Automatically

As you navigate our online platform, we may automatically collect certain information about your device and browsing actions. This may include:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, and other interactions with our site related to both our culinary offerings and technology solutions.

2. How We Use Your Information

We use the collected information for various purposes, primarily to deliver our unique blend of culinary excellence and technological innovation:

• To Provide and Manage Services: Fulfilling food orders, coordinating event catering, managing meal kit deliveries, and deploying culinary robotics or smart kitchen timer solutions.
• To Improve Our Offerings: Analyzing usage patterns to enhance our menu, delivery efficiency, and the functionality of our real-time ingredient freshness tracking and kitchen automation systems.
• Communication: Responding to your inquiries, providing customer support, sending order confirmations, and providing updates on our services.
• Marketing: With your consent, sending you promotional materials about new dishes, technology updates, or special offers from Chronos Kitchen.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:

• Service Providers: To facilitate services like payment processing, delivery logistics for our Dim Sum or meal kits, IT support for our culinary robotics, or marketing activities.
• Legal Obligations: When required by law or to respond to valid legal requests, such as court orders or subpoenas.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have various rights concerning your personal data:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You can request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and regular security audits, applicable to all aspects of our business, from transaction processing for our Cantonese cuisine to data handling for our bespoke kitchen automation systems.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us: